Refund policy

Return & Refund Policy — College Coffee Network™ (Global Edition)

Last updated: November 2025
College Coffee Network™ by Jordan

Overview

We stand behind the craftsmanship, quality, and experience of every College Coffee™ product. If something isn’t right, we’ll work with you to make it right. This policy outlines how returns, exchanges, and refunds are handled across all global orders.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify, items must be:

  • unused, unworn, and in the same condition received

  • in original packaging (bags, apparel packaging, tags, labels, etc.)

  • accompanied by proof of purchase

Email all return requests to:
📩 derrick@collegecoffee.co

Once approved, we will issue a return authorization and provide the correct return address.

Return Address

Returns must be sent to the following location:

📦 College Coffee Network™
925 S Church Street, Ste B200-1
Murfreesboro, TN 37130
United States

(If this address changes in the future, we will update it here.)

Return Approval Process

Once your return request is reviewed:

  1. You will receive a confirmation email.

  2. A prepaid return label may be issued when applicable.

  3. Instructions on packaging and shipping will be provided.

Items sent back without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours with photos of the issue.

We will promptly replace the item or issue a refund depending on the situation.

Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Opened coffee bags or used K-cups (food products cannot be restocked once opened)

  • Custom or personalized items

  • Final-sale or clearance products

  • Digital products or gift cards

  • Hazardous materials (if applicable)

If you’re unsure whether your item qualifies, reach out and we’ll assist you.

Exchanges

Need a different size or color?
The fastest way is to return the original item once approved and place a new order.

European Union (EU) Customers

EU customers have a 14-day withdrawal right for qualifying items.
To exercise this, the item must be unused, in its original packaging, and returned with proof of purchase.

Refunds

After your return is received and inspected, we will notify you of approval status within 5 business days.

If approved:

  • Refunds are issued to the original payment method

  • Processing may take 10 business days depending on your bank

If 15 business days pass without seeing the refund, contact us at:
📩 derrick@collegecoffee.co